FAQs

Subscription Information

Why take out a subscription to Presto Coffee?

With a Presto Coffee subscription, you're guaranteed a delicious coffee from our fantastic selection at a fraction of the price. Plus, no more running out of coffee. No more running to the shop when you reach the end of your beans. Instead, wake up to a freshly roasted bag of coffee every week, fortnight, or month.

How do I order a subscription online?

We deliver delicious coffee with our flexible service straight to your door:

1. Select any product from the Presto store

2. Decide how often you want to receive deliveries: weekly / fortnightly / monthly.

3. Purchase the subscription, and we'll begin preparing your order.

That's it! Never run out of coffee again. You'll also receive a 10% discount on all Presto products when you purchase a subscription. All our products are available for subscription, including any new or recently launched products. You can also select the quantity you want or mix and match products. 

Then, sit back and relax. We'll roast your beans, pack them up, and deliver them to you every week, fortnight or month.

When do I receive my first subscription order?

Once you've placed an order, your coffee will be packed and shipped to you. All subscriptions run weekly, fortnightly, or monthly from the date the order was started. So, if you set up your subscription service on the 3rd, you'll be credited on the same day, monthly. 

How do I know a delivery is coming?

Presto deliveries run regularly, and you should receive your coffee at specified intervals, depending on the frequency of your subscription. We will send you an reminder email a few days before your next order is due for delivery.

Do you deliver internationally?

Yes! We deliver coffee anywhere in the world. However, whilst shipping charges in the UK are free on orders over £25 – or £1.99 below, for other countries, costs vary. When ordering coffee with Presto out of the UK mainland, the delivery price will be automatically added at checkout based on set prices per location. 

For instance, deliveries to Germany (DE) incur an additional charge of £4.99.

Can I add more coffee to my subscription?

Yes – you can choose to add more coffee to your subscription at any time. Visit the 'My Account' section of the website to make changes.

How do I change my selection choice?

On your 'My Account' page, you can pause or stop a previous subscription at any time. Then, on the 'Create a Plan' page, select your new choice(s) and start a new subscription.

How do I change my subscription address?

Head over to your 'My Account' page using the Presto website. Under 'Account Details', select the link to 'View Addresses' – in the brackets is the number of addresses currently listed. Click to add a new address. Then, enter your details. Finally, head into your order and select the new inputted address. 

It's that simple!

How do I update my card details?

On your 'My Account' page, click the link to 'Manage Subscriptions' – under Account Details. Inside, you'll be able to change the card details for an order. We accept all major credit and debit cards.

Is the online payment system secure?

During transactions or as part of a customer's account, we collect Client Service Data, Financial Data, and Transaction Data (including bank account, payment card, and payment history details). The information collected follows the highest data collection and safety laws. Furthermore, all payment information is verified by your bank during payment. Therefore, we have the utmost confidence in the security of our online payment system. 

How do I know if my subscription coffee is fresh?

Upon receiving your order, you'll see the roast data displayed on the coffee bags. Our beans are roasted the day before posting and then sealed for freshness. So, you'll always receive the best quality beans available. 

Alternately, try our Smooth Italian Coffee Bags or Colombia Instant Coffee for a long-lasting coffee.

Does the subscription come directly from the roastery?

That's the idea! After being roasted, we let our beans briefly breathe – it helps improve the flavour. Then, with their rich and delicious flavour at its peak, they're bagged up to seal in the freshness. The next day we send them off to you. Presto beans: they don't come any fresher!

Is subscription coffee ground or beans?

That's entirely up to you! Whilst our coffee beans have a stunning variety of flavour, we also offer a freshly ground bag of the House Espresso beans. So, you can decide which you prefer? Additionally, any product from the Presto range, including coffee bags and instant coffee, is available in the subscription (with a 10% discount, of course).

Which delivery carrier do you use?

Currently, our main delivery carrier is Royal Mail. That way, we know you're guaranteed to get your coffee on time, every time!

How can I unsubscribe?

On your 'My Account' page, you'll see a list of your order history. Under 'Account Details', please select 'Manage Subscriptions'. There, you'll be able to cancel any subscriptions you currently hold.

However, if you're dissatisfied with our service or products, please let us know! We're always here to help and are committed to providing you with the best quality coffee through our fantastic subscription service.

I have not received my subscription order; where is it?

We send off the coffee for your order on a routine basis, according to your subscription frequency. Therefore, the error is likely with the delivery vendor. If your order has been delayed, for whatever reason, please get in touch, and we will try to rectify the problem immediately.

Our email address is support@prestocoffeeroasters.com.

Alternatively, head over to our Contact Us page and submit an enquiry. We're also available through Facebook and Instagram.

How do I reduce my subscription amount?

If you login into your account, you'll see an option to 'Manage Subscriptions'. There, you'll be able to reduce or increase your order, change your address, or even pause a subscription. If you want to swap one coffee for another, you can do that too!

Can I pause my subscription?

Sure, if you're heading off on holiday, or you fancy trying a different coffee, you'll be able to skip a month or two. Just head onto your 'Account Page'. Under 'Manage Subscriptions', you'll be able to pause your subscription.

When will my subscription end?

Presto coffee subscriptions are an ongoing order. Meaning we'll keep sending coffee until you no longer want it. However, stopping a subscription or changing coffee is super simple! Just head into your 'Manage Subscriptions' section of your Account Page for more information.

What if I don't like the coffee?

Please let us know! We're always open to feedback. Plus, we'll be able to pick out a coffee that's perfect for you.

How does subscription billing work?

We'll take the money out of your account on the same day every month. That will be the date that you originally set up your first subscription.

What are the benefits of a subscription over individual orders?

With our subscriptions, you get freshly roasted coffee with a 15% discount on the majority of our products. You also don’t have to worry about running out of coffee, it’s a hassle and commitment free choice, giving you one less thing to have to worry about.

Product Information

Do you offer samples?

Not currently, but this is something we are looking to add to our offering later in 2021

Is your coffee Organic?

No, our coffee isn’t organic, our coffee bags, and Carbon coffee are Rainforest Alliance certified, and we’re working on moving the rest of the range over to being RFA certified.

Why the RainForest Alliance?

We’re proud to be supporting the RainForest Alliance with our coffee but have also put together a road map to try and drive as much good from our coffee as possible. In addition to supporting RFA we are also members of 1% for the Planet, which we cover later on and through them we support charities like Taking Root and Trees for Cities.

We chose to work with RFA because we liked how balanced it was, covering biodiversity, conservation, community and workers rights. RFA audit coffee farms on an annual basis and they do so with criteria designed to  protect biodiversity, deliver financial benefits to farmers, and foster a culture of respect for workers and local communities

On Rainforest Alliance Certified farms, coffee grows in harmony with nature: soils are healthy, waterways are protected, trash is reduced or recycled, wildlife thrives and migratory bird habitat flourishes. In addition, hundreds of farms that RFA work with have adopted climate-smart agriculture techniques that sequester carbon. Most importantly, farm communities learn the importance of protecting their natural resources, and they acquire the tools and resources to do so.

IMPROVING INCOMES

 

While the global coffee industry is valued at $100 billion annually, the vast majority of coffee farmers see meager earnings because they’re often paid so poorly for their beans. With few available options, many farmers end up either abandoning their land or destroying forests and wildlife habitat by clearing land for monoculture. Rainforest Alliance certification reverses this destructive cycle: Independent studies demonstrate that farmers who use our sustainable methods increase yields and achieve cost savings through more efficient farm management. Achieving certification also helps farmers reach new markets, negotiate better prices, improve their access to credit and earn a premium on their beans that they can use to build a more economically secure future.

How fresh is your coffee?

We roast in small batches, two sometimes three times a week. Once roasted we let our coffee degass for a day (expel carbon dioxide, we then pack it then next day and it’s normally ready to consume 3 days after. We pack all our coffees in airtight bags designed to preserve coffee, so they will taste great for months.

Why is your coffee more expensive than supermarket brands?

We’re a small business striving to sell great tasting coffee, that is expertly and responsibly sourced and freshly roasted in small batches,  two to three times a week, so our coffee is always fresh. We source high quality beans from around the world and have a team of experts, q-graders and coffee buyers, all of whom help us source high quality, great tasting coffees. On top of that we use 100% recyclable packaging and we donate 1% of sales revenue to non-profit charities making sure we support coffee farmers, biodiversity and conservation in coffee growing regions.

I love my coffee, would you like to hear about it?

We’re always keen to hear about how much customers enjoy our coffee. We’d love for any customers to post a photo of them and our coffee on instagram or facebook, and we’d also really appreciate a trust pilot or google review as this really helps small businesses like ours.

What is your best coffee bean?

That’s entirely up to you! With our coffee subscription and delivery service, you can sample a variety of different coffee roasts from different coffee bean regions. Your coffee subscription is entirely flexible; you can customise which coffee bean blend you’d like to try and also amend when you’d like your coffee delivered (so you can be sure to never run low).

As well as your best coffee bean, which blend is the right blend for me?

Choosing the right bean and blend, especially with many subscriptions options out there, can be difficult. To help you decide which blend is right for you, we’ve compiled a quick guide to the flavour notes of our top three best selling coffee blends.

Espresso Roast

A bean blend originating from the high altitude regions of Latin America. Our award-winning house Italian blend is a customer favourite. The beans exude delicious, rich chocolate undertones tempered by a touch of fruity sweetness with a hazelnut finish.

Our Espresso Beans are 100% Arabica and come from the Mogiana regions of Sao Paolo, which was named after the Mogiana Railroad Company which built the ‘coffee railroad’ in 1883. We use a ‘Good Cup Sc 16/17’ bean. The harvest for this region is May-September and it has an altitude of 800-1200m. Our Mogiana is sun dried on patios, and processed using the pulped natural process, which is a hybrid of the dry and washed processes, taking mechanically depulped coffee and then drying it on patios, this increases the sweetness and body of the coffee.

Brazil/House Roast

Grown in Brazil's temperate and tropical climate, these South American beans boast bittersweet dark chocolate and caramel flavours. With their subtle nutty undertones and velvety chocolate finish, this well-rounded coffee blend is a shining example of fine Brazilian coffee.

Our Brazilian Roast uses the same excellent beans as our espresso, we roast this lighter than our espresso roast, this means it’s perfect for a filter or pour-over coffee with more caramel notes

Crema Roast

This rich and full-bodied blend of arabica and robusta coffee is wonderfully smooth and sweet. Our Café Crema beans deliver notes of almonds and cocoa mixed with citrusy orange flavours. Its’ irresistible flavour is likely to be favoured by every coffee drinker.

Our Crema Roast, is a perfectly balanced blend of 4 different coffee beans - Brazil Mogiana region,Ethiopia Djimmah Kaffa region, Indian Karnataka region, Vietnam Central Highlands region. This is a 50% Arabica, 50% Robusta mix. This blend has all the highlights of two high quality Arabica beans, and all the strength and depth of Robusta creating an ideal espresso coffee.

Rocket Roast

Our Rocket Roast is 100% Vietnamese Robusta, from the Central Highlands region of Vietnam, these beans are selectively hand-picked during the harvest season of November to January, and are wet processed and polished (sc 15). This is a dark, intense coffee, with a caffeine kick

Decaf Roast

Our Decaffeinated coffee comes from the Cerrado de Minas area of Brazil. This is ‘strictly high grown - top lot’ coffee which is decaffeinated using the a standard, solvent method.

What Arabica Coffees do you sell?

We sell different arabica coffee beans from a range of farms across the world, and we have a number of internal policies that we share with the roastery to ensure our customers get the best quality beans possible (at Presto we are absolutely obsessed by the quality of our beans).

1. All of our beans are screened both at the farm and at the roastery to ensure they are equal in size in preparation for roasting and grinding.

2. All of our beans have moisture testing at each point of the supply chain journey. The perfect humidity point for green beans is between 11 and 12%. Above this and the beans run the risk of becoming maouly and below this the beans start to dry out and become tasteless.

3. All of our beans are roasted in state of the art roasting machinery to ensure that each bean comes out roasted to perfection.

4. All of our beans are hand packed into our recyclable kraft bags. The beans are flushed with nitrogen to ensure they stay fresher for longer.

5. All of our beans are expertly taste tested by an army of Q graders and cuppers. Ensuring that the beans that were initially sourced match up to the quality of the beans that the customer get.

6. We launched on Amazon to provide customers with awesome tasting beans and we welcome feedback from Amazon on anything that we can do to improve our customer experience and the quality of our beans.

Looking for coffee grinders?

Presto doesn't just provide customers with an option of coffee bean collections. As well as our delicious range of coffee beans, ground coffee and coffee bags, we also sell coffee grinders and accessories. If you head on over to our equipment page you’ll find a large range of grinders and accessories to take your coffee experience to the next level.

How long has Presto been brewing coffee and selling beans?

Presto has been brewing coffee for around 3 years now. We have partnered with some of the best Q Graders and coffee cuppers in the country to bring the best quality coffee to our customers. Presto's mission is to create coffee that doesn't cost the earth, through initiatives at a farm, transport and customer level we are doing as much as we can to bring you coffee that isn't leaving a lasting impression on our planet. Our latest innovation are

Presto coffee bags

These coffee bags are packed into biodegradable sachets and 100% curbside recyclable pouches. Just another step forward in bringing you a coffee that doesn't cost the earth.

Is Presto coffee Rainforest Alliance Certified?

Our coffee beans support the Rainforest Alliance NGO. Just by purchasing Presto’s beans ground coffee or barista-grade coffee bags you are actively supporting our movement to protect rainforests and support coffee growing communities around the world. Thank you.

Does Presto make the best coffee?

The best coffee? That is a tricky one. We think we make the best coffee but like a good glass of wine it is subjective to your own taste buds. We produce a range of amazing sustainable coffees that we're really proud of, and ultimately it’s down to you to think if we produce the best coffee. If you want to check out some of the awesome feedback we’ve had from our customers please check out our reviews on Trustpilot.

Are coffee bags the same as instant coffee?

Instant coffee once upon a time was the nation’s favorite kind of coffee. However Instant coffee and coffee bags are very different. Frozen dried instant coffee undergoes a lot of processing and refinement before being packaged into tins. Instant coffee comes in a few variants, and Presto is going to explore some of these instant ranges in the next few months so watch this space! Coffee Bags on the other hand are different from instant because of the processing. Coffee Bags are simply good fresh ground coffee put into brewable bags, that's it.

Where does the coffee inside your coffee bags come from?

All the delicious ground coffee in our coffee bags is sourced from our roastery and our farms. Our 100% rainforest alliance Espresso blend is smooth and delicious in bean form, and all we’ve done is ground it up and pack it into these handy little coffee bags.

I tend to shop with Lavazza, why should I add Presto to my basket?

James (Founder of Presto): "For years I have enjoyed the taste and quality of Lavazza's coffee beans. Their dark roast 'Gran Espresso' has been a favourite of mine for a while. However, at Presto I feel like we take experience and sustainability that little bit further. Presto offers customers that little bit more, not just an open pass to our relationship with our coffee farmers, who work hard to grow each bean, but with recipes, grinders and a range of collections that are tailored to our customers taste buds. We might not be able to compete on price on places like Amazon, but when it comes to quality we're really proud of every bean that goes into our packs.”

What is 'Italian' about your Italian Coffee beans?

Coffee doesn't actually grow in Italy; it is just the coffee heritage that we associate coffee with that we came to naming our espresso blend the Italian Coffee. Italian coffee traditionally is drunk black and quickly, meaning they want a strong black espresso. That is exactly the style of coffee that we set out to create. Our Signature espresso coffee is medium-dark roasted Italian coffee with notes of almonds and chocolate. Our Italian coffee beans are a perfect coffee for every brew method.

Is this coffee an espresso Arabica medium roast?

Yes, it is more a medium to dark roast arabica bean. Sourced from the mountainous regions of South America, these are the perfect everyday coffee beans. These Italian coffee beans have a very slight oily sheen to them which shows the high quality oil content in the bean. These coffee beans are perfect for a v60 dripper or a bean to cup machine.

What is the best Italian Coffee that you sell?

We pride ourselves in developing our Italian inspired Espresso Coffee. The very first blend that we created at Presto a little over 2 years ago. The blend instantly won a Great Taste Award and has created over 1000 reviews on Amazon. We are constantly improving our coffee bean range by taking onboard our customer comments. If you would like to get in touch to talk about our coffee beans then drop us a message directly - Contact us

How much Coffee is in the coffee bags?

There is around 8g of ground coffee in each bag of coffee. This is as much as we can possibly squeeze into each bag. We have spent hours in the roastery testing what the right around of coffee is per bag and we have found that 8gs is the optimal amount.

Is the coffee in the coffee bags fresh?

Yes! Very fresh, the coffee is freshly roasted and then sealed in biodegradable pouches. 40 Pouches are then nitrogen flushed into curbside recyclable packed and sent out to our awesome customers. Just make sure you read the back of the pack for the best brew tips. If you're interested in our coffee bags please click here - Coffee Bags

Are coffee bags bad for the planet?

No. Using fairtrade coffee in each and every bag + using biodegradable and recyclable pouches we see that each pack is as good for the environment as the next.

Shipping, Returns and Website Information

What is your return policy?

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a full refund.

Do you ship internationally?

Yes, please contact us to arrange this. With Brexit we’re currently not able to offer this as a standard service as we’ve seen long delays with customs.

How do you deliver your coffee?

Efficient, reliable delivery is really important to us here at Presto. We use Royal Mail and DPD, because we know they offer a high quality service, and also because they both have sustainability plans in place.

 Being able to deliver a good, fresh bag of coffee beans is vital to what we do and unless we have a delivery partner in place who is reliable and fast we'll never be able to deliver our customers the best service possible. For more information on our delivery partners and to leave them a review please do get in touch.

Do I have to accept your website Cookies?

Do I have to accept your website Cookies?No, you don't. If a cookie can identify you, you can decline the cookie completely. We ask for your permission to share your data and are totally compliant with GDPR. To see more on our policies please check out our policy pages Policy Pages

Does your website have cookies?

Yes it does but we always ask if you want to allow these cookies to ensure we are 100% compliant with GDPR. Your permission applies across our site, from coffee beans to coffee bags. To avoid having to come back to our site to re-order your favourite blend, you can set up a coffee subscription -click here to set up your plan.

Do you value my privacy?

Yes, we value your privacy as much as we value the quality of our coffee. Please check out our privacy section on our website to find out more. Now you have peace of mind, why not learn more about our coffee beans collection, or if you fancy trying something a bit different take a look at our convenient new coffee bags . To order any of our coffee beans and blends as a subscription click here to set up your plan.

What about delivery is the delivery quick?

Our delivery is always quick. We have partnered with two postal providers, DPD and Royal Mail. These partners were selected due to their environmental standards and quality service. We roast our Coffee beans weekly to ensure that our customers get the best quality each and every time. DPD next day delivery also offers our customers a Carbon Neutral Option. DPD have built out their electric fleet to offer nationwide electric van delivery.

Do you accept returns of your coffee beans?

Unfortunately, we don’t, being a small business means we would rather prioritise sending replacements for any issues. If you have any questions with regards to your order or issues with delivery, please get in touch by emailing support@prestocoffeeroasters.com

Returns & refunds

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a full refund.

Returns

You can refund or exchange products bought online or in store with a valid receipt or parcel summary document within 35 days, excluding sale items. For sale items, you have 14 days. It’s free and easy to return items to us.

Coffee Sourcing

How do we Source our coffee?

At Presto we are lucky to be able to draw on the experiences and knowledge of a great team which includes Q-graders, baristas, coffee buyers and enthusiasts. Our primary goal when sourcing our coffee is great taste and enjoyability, and being able to deliver this consistently to our customers is always a focus. When we look for great coffees we are after ones that everyone will love, that means they work well as black coffee or with milk, and they are well balanced with sweetness, and a touch of acidity and fruitiness. Our coffee’s are selected to be your everyday favourites, that you enjoy time and again.

To get this right we source our coffees globally. In addition to taste, responsible and sustainable farming is a huge factor for us. We buy Rainforest Alliance certified coffee as well as Fair Trade and uncertified, and are working towards buying direct-trade from small-holder farmers. 

This is an area we are passionate about and putting a lot of work into. Our first improvement step is to increase the percentage of RFA coffee that we purchase to 80% plus. Step two will be  forming long-term relationships with key farms and co-ops that share our values and mission for social and environmental positive impact. The first direct trade partnership will hopefully be later this year with our non-profit reforestation partner Taking Root.

Where does our coffee come from?

We source our coffee’s from multiple regions including Brazil, Ethiopia, Vietnam and India & Honduras. We particularly like Latin American coffees because of the level of sweetness, and chocolate notes.

Our Espresso and Brazilian Beans are 100% Arabica and come from the Mogiana regions of Sao Paolo, which was named after the Mogiana Railroad Company which built the ‘coffee railroad’ in 1883. We use a ‘Godd Cup Sc 16/17’ bean. The harvest for this region is May-September and it has an altitude of 800-1200m. Our Mogiana is sun dried on patios, and processed using the pulped natural process, which is a hybrid of the dry and washed processes, taking mechanically depulped coffee and then drying it on patios, this increases the sweetness and body of the coffee.

Our Rocket Roast is 100% Vietnamese Robusta, from the Central Highlands region of Vietnam, these beans are selectively hand-picked during the harvest season of November to January, and are wet processed and polished (sc 15). This is a dark, intense coffee, with a caffeine kick.

Our Crema Roast, is a perfectly balanced blend of 4 different coffee beans - Brazil Mogiana region,Ethiopia Djimmah Kaffa region, Indian Karnataka region, Vietnam Central Highlands region. This is a 50% Arabica, 50% Robusta mix. This blend has all the highlights of two high quality Arabica beans, and all the strength and depth of Robusta creating an ideal espresso coffee. 

Our Decaffeinated coffee comes from the Cerrado de Minas area of Brazil. This is ‘strictly high grown - top lot’ coffee which is decaffeinated using the a standard, solvent method.

Why the RainForest Alliance?

We’re proud to be supporting the RainForest Alliance with our coffee but have also put together a road map to try and drive as much good from our coffee as possible. In addition to supporting RFA we are also members of 1% for the Planet, which we cover later on and through them we support charities like Taking Root and Trees for Cities.

We chose to work with RFA because we liked how balanced it was, covering biodiversity, conservation, community and workers rights. RFA audit coffee farms on an annual basis and they do so with criteria designed to  protect biodiversity, deliver financial benefits to farmers, and foster a culture of respect for workers and local communities

On Rainforest Alliance Certified farms, coffee grows in harmony with nature: soils are healthy, waterways are protected, trash is reduced or recycled, wildlife thrives and migratory bird habitat flourishes. In addition, hundreds of farms that RFA work with have adopted climate-smart agriculture techniques that sequester carbon. Most importantly, farm communities learn the importance of protecting their natural resources, and they acquire the tools and resources to do so.

IMPROVING INCOMES

While the global coffee industry is valued at $100 billion annually, the vast majority of coffee farmers see meager earnings because they’re often paid so poorly for their beans. With few available options, many farmers end up either abandoning their land or destroying forests and wildlife habitat by clearing land for monoculture. Rainforest Alliance certification reverses this destructive cycle: Independent studies demonstrate that farmers who use our sustainable methods increase yields and achieve cost savings through more efficient farm management. Achieving certification also helps farmers reach new markets, negotiate better prices, improve their access to credit and earn a premium on their beans that they can use to build a more economically secure future.

1% For the Planet

We’re proud to partner with 1% for the planet, which means we have signed a commitment, agreeing to donate 1% of our sales revenue to environmental charities.

Taking Root are one of those charities. They work with smallholder coffee farmers in Nicaragua, helping them manage their coffee farms sustainably, whilst growing more trees and selling carbon credits as an extra revenue stream for those farmers. By creating an economic incentive for farmers to reverse deforestation they manage to tackle deforestation and poverty simultaneously.